1. About this Policy
This policy describes the support services that are available to you as a customer of our SAAS (Software as a Service) product.
If you pay us a subscription fee for our platform, or, are using the platform during a free trial period, email and in-app support (when available) is included at no additional cost. If you pay us a subscription fee for our Enterprise edition product, phone, email and in-app support is included at no additional cost.
2. Buissness Hours
Support operates from 9:00am to 5:00pm United Kingdom local time, on Business Days, which are any day other than a Saturday, Sunday or public or bank holiday in England.
3. Support Limitations
Issues resulting from use of our platform’s API, modifications to code, or issues with 3rd party services, may be outside the scope of support.
4. Free Services
If your use of the platform is not covered by a paid subscription or an active free trial, you may still be eligible for support, but we reserve the right to charge for this service.